Skills

Areas of Experience

I have a deep, working knowledge of SaaS platforms and direct experience in designing, implementing and administering Shopify Plus, NetSuite and various CRM systems. I'm skilled at report creation, dashboard design and creating workflows to support internal business processes.

I'm skilled on several different content management systems to include Shopify Plus, Wordpress and Squarespace. From design to configuration I have direct experience in working with on-page copy, images, landing page design, and shopping cart customization.

Search engine optimization and conversion rate optimization are new areas of growth for me. I'm adept at analysis and leveraging tools to help attribute traffic, identify user behavior and help increase both traffic and conversions.

Customer success and helping customers reach their goals is something I'm really passionate about. I have extensive experience in working with customers in both a pre-sales and post-sales context. I'm a "power user" of tools like Intercom, Zendesk, Gorgias, Slack, HelpScout and Front with expertise in creating powerful, positive customer experiences.

I am an expert on the Shopify platform and have deep experience in working with Shopify themes, helping merchants with the setup, configuration and optimization of their Shopify storefronts. Currently I manage the support team for Archetype Themes, a leading designer and developer of premium themes used by over 60,000 Shopify merchants.

Product Knowledge

I have a love for thoughtfully designed products and leveraging them to do great things. Here are a handful of products that I'm extremely skilled with and that I love using.

Soft Skills

• Detail oriented
• Skilled at root-cause analysis
• "Task triage" and prioritization
• Good listener
• Logical + creative thinker
• Skilled presenter
• Love of learning
• Extensive experience working remotely